Return Policy
You are welcome to invoke the resource of the ineffable Plastic Products PK that delivers varied kinds of superior plastic products in Pakistan. As one of the leading manufacturers of plastics within the region, it is a joy to avail quality household plastic products that are fairly priced while at the same time being durable.
We do not end our relationship with our customers when the sale is made; that is why we have a detailed refund policy to de-spite a rightful complaint to ensure our customers leave us with the same satisfaction as when they came to us in the first place.
Our Commitment to You
At Plastic Products PK, we respect that acquiring such a product may not be very easy, especially if the customer has to order the plastic products over the Internet. At Shopstation we strive to make your shopping experience as smooth as possible. Whether you are a customer visiting our ‘plastic bazaar’ in Karachi or a customer looking for a nearby ‘plastic store’ we give you our best. These returns indicate that we thus stand for your satisfaction and trust in our various refund policies.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
Time Frame: Any returns must be done within 30 days from the date of purchase, for a refund. Sadly, it is only possible to process the requests made within this time and not after this time.
Condition of Products: The main requirements concerning such plastic products are that they have to be sealed, not used, and packed in their original packages. This is particularly important so that the products can be resold and at the same, retain our high quality.
Proof of Purchase: Any kind of refund or exchange shall be processed only if the customer attaches a receipt to the item or presents the receipt at our store. This assistance ensures that we have confirmed the transaction and effectively processed the request.
Non-Refundable Items
Certain items are non-refundable due to their nature:
Custom Orders: Plastic molding products, any custom-designed products that are developed as per the client’s specific needs and requirements are not returnable.
Sale Items: Products bought on sale or otherwise, at a lower price than the usual market price are non-returnable. All these are non-returnable merchandise.
Damaged Products: Indeed, if the plastic products were damaged due to misuse, improper handling, or negligence of the side of customer, the product cannot be returned to be refunded back.
To Request for a Refund With Plastic Products PK,
It is easy to do. Follow these steps to initiate the process:
Please use the email support@plasticproducts.pk to engage our customer service agents. Get in touch with the hotline at +923302455531. The buyer should mention the order
number, the items which are to be returned, and the reason for return.
Wait for Approval: Our team will go through the request and if it is within the guidelines set down, your refund will be approved. The email received will contain the steps on how you are going to return the products you bought.
Return the Products: It is recommended to pack the plastic products properly in their original packaging, then return them to our provided return address in the approval e-mail. Make sure the products are properly packed in a way that will not cause any harm throughout the transportation process.
Refund Processing: After the products are returned and checked we will process your refund as requested. The amount refund will be processed back to the account used in making the payment when purchasing the products. Customers who initiate a refund will be advised that it may take up to 5-10 business days for the money to reflect in their account.
Exchange Policy
Besides the best refund policy, we also have an exchange policy that is quite helpful to those who want to exchange their plastic products for another item.
The Process is Similar to Requesting a Refund:
Eligibility: It states that the aim of exchange request must be within One month of the purchase docket and the commodities should be in good shape.
Feel Free To Contact Us:
Our customer service providers will be happy to assist you when you get in touch with them with your order number and the items that you would like to exchange.
Frequently Asked Questions (FAQs)
Q1: What if there is a chance I receive a defective product?
A1: At Plastic Products PK, all the plastic products that we sell are checked severally to guarantee that only the best gets to the customer. However, if you receive an item that is defective or damaged, kindly inform our customer service as soon as possible. We also will organize the replacement of the item or a refund as per your choice.
Q2: am I allowed to return products that were bought in the plastic bazaar in Karachi?
A2: Yes, our refund policy is uniformly implemented for all products that are sold from our Karachi-based plastic Bazaar as well as for online purchases. Make sure that you have backed your product with the receipt or the invoice you used while making the purchase.
Q3: Is the shipping cost recoverable?
A3: Some of the costs as may be evident with the shipping charges cannot be refundable. If you have received a refund, then the returning shipping cost will be popped from the refund amount. However, if the return is a result of a defective or incorrect product then you will not incur the return charges.
Q4: What is the return status monitoring process?
A4: Once you have shipped your return, a tracking number will be issued to you. This is the number that you can call to review your return’s status. Also, our customer care will always be in touch with you as we execute the process.